Shipping

 

Domestic

For UK orders we use UPS couriers with a flat rate for any size of order.

The service is next working day, but we advise delivery within 3 days on ready-to-ship pieces to allow us to prepare and pack your piece carefully. Deliveries will require a signature. In the event you are not available to sign UPS will keep the item at their depot for re-delivery, or if you are close to a UPS access point (usually a convenience / grocery store) they will leave the item there; in either case they will leave a calling card.

If you prefer to have your item sent by Royal Mail Recorded please let us know and we can arrange this service.

We will provide a tracking number when confirming shipment, but if you require any assistance with the delivery do get in touch.

 

International

We use UPS couriers for all international shipping. Charges are calculated using the volumetric weight per item, and vary country to country. The charge for your item will be displayed when you enter your address at check out.

Most worldwide services will arrive in 1-2 weeks, but certain locations can take up to 3 weeks. This will also be specified when you add your address at check out, and a tracking number will be provided once the item has been shipped.

Customs fees are payable by you, the customer, if incurred.

We are unable to provide any indication as to whether a customs charge will be applied and if so, how much this will be as this is a decision to be made by the relevant authorities in the delivery country.

The courier will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods. We ask that you make sure to provide up to date contact information with your order to ensure UPS and customs agents can contact you directly.